Frequently Asked Questions
Read our FAQ’s below. Have more questions?
Will my pet get ‘high’?
How long is product good for? Do you have lab tests?
DOES NOT NEED TO BE REFRIGERATED.
To maintain the maximum possible freshness and shelf stability, handlers are encouraged to store product in the coolest conditions economically available. Calm liquid products can freeze.
You can use our product analysis portal and enter the lot # printed on your product. There will also be a best buy date printed on all products that we sell.
LAB RESULTS
What’s better; liquids or chews?
Liquids, administered orally may deliver more actives (like hemp extract) because they can get to the bloodstream quicker. Chews (or treats) are easier to administer.
How much is shipping?
International orders are subject to shipping charges, plus any additional duty or customs charges. During checkout your shipping costs will be displayed before paying.
Do you ship to my country?
1) Add a product to your cart.
2) Enter your shipping address.
You will not be able to proceed if we do not ship to your country.
Depending on where you live, you may need to prepay any taxes, duties, tariffs along with shipping costs. International shipments have been delayed in many parts of the world. Please be patient and expect a possible delay in travel.
Learn more
What about refunds?
Hemp Well adheres to a 100% unconditional money-back guarantee for all products that we manufacture. We will refund your purchase if you or your pet is dissatisfied for any reason.
Mail your Hemp Well product and receipt to:
HW PRODUCTS
Attention: Refund Dept.
2195 Pontiac Road
Auburn Hills, MI 48326
REFUNDS NOT AVAILABLE FOR AMAZON OR OTHER ONLINE PURCHASES.
HEMPWELL.COM CUSTOMERS ARE ELIGIBLE FOR REFUND NO LATER THAN 30 DAYS AFTER THE DELIVERY OF PACKAGE.
In addition, include your full name, address, and phone number along with a description about your dissatisfaction of the product.
Most refunds are processed within one week. For refund questions, you can call us at 800-374-6160 or send an email to info @ hempwell.net.
GET IN TOUCH
When and how much should I administer?
What about hemp extract (cannabinoids)
Lead The Pack With Hemp Well.
We have sourced organic hemp responsibly since 2012. Let us help in your pet’s journey.
Bigger, Better, Fresher, Natural(er).
When we started over a decade ago, there was not a lot of options in the marketplace. However, today the marketplace (roughly 90% of our competition) still makes use of cheap fillers like MCT, coconut and even sunflower oil. Hemp Well is just hemp. Like nature intended.
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